Cross-platform interaction consistency

The problemCore messaging actions and navigation needed to remain familiar across devices and localized experiences.

My contributionI refined navigation and familiar messaging actions across web, Android and iOS, using usability findings to guide iterations.

Web, Android and iOS messaging patterns.

Design exploration · conceptual

Core messaging
Familiar actions
Cross-device patterns
Web / Android / iOS
Usability refinement
Feedback and localization

My role: UX Design Intern
Team: Product and development collaborators
Timeline: Nov⁠–⁠Dec 2018
Tools: VS Code, NodeJS, Localization

UX internship with product and development collaborators, November⁠–⁠December 2018.

Process

The work behind the decisions.

01
Identify usability friction
Research and usability testing surfaced navigation, action and information-hierarchy issues across messaging experiences.
02
Align core interactions
Refined familiar messaging actions and navigation across web, Android and iOS while considering localization.
03
Iterate with collaborators
Used observed usability issues to guide UI refinements with product and development collaborators.

Key decisions

Design decisions that shaped the experience.

Decision 01

Keep core actions familiar across devices

Align messaging actions and information hierarchy across platforms without ignoring each device’s interaction conventions.

Trade-off

Consistency concerns the core task, not identical layouts everywhere.

Decision 02

Let observed friction guide iterations

Prioritize navigation and interaction refinements around issues surfaced through usability work.

Trade-off

Reported engagement provides context; it does not isolate the effect of any one design change.

Design value & supporting evidence