PRODUCT DESIGN SPECIALIST · BEHAVIOUR · EMERGING TECHI design clarity into complex products.
I design with evidence, using research, product data, and evolving tools to simplify complex systems.
BREADTH700K+ clients
Across complex product surfaces
METHODOLOGY
Signal + Synthesis
Across complex product surfaces
FOUNDATIONMHCI
Carleton University
SELECTED WORKThree problems. Three kinds of leverage.
FEEDBACK EXPERIENCECRITICAL MOMENT
Match the Moment
5 PRODUCTSERROR CONTEXT
CONTEXT → TRIGGER → QUESTIONTASK COMPLETION
Target the Right Users
MEASURE IMPACT
Ask the right Question
10+ pts
NPS improvement observed after the redesigned feedback experience rolled out
OUTCOMEMore relevant prompts, less generic feedback, and clearer product signals.
UX PUBLICATION
EMOTION
Input
PUBLISHED RESEARCHEMOTION → CONTEXT → RECOMMENDATION
CONTEXT
Interpret
INTELLIGENT SYSTEMSRECOMMEND
Adapt
Designing emotion-aware recommendations around human context
Explored how emotional state could shape music recommendations, combining behavioral research, interaction design, and adaptive system logic.
Published at IEEE 2022 · HCI + intelligent systemsSECTIGO
SIGNAL + SYNTHESIS
Making customer feedback trustworthy across five products
PROBLEM
A single feedback pattern was being used across products with different workflows, user behaviours, and moments of friction.
WHAT I CHANGED
I redesigned the experience around product-specific triggers, clearer targeting, and questions matched to the task users had just completed.
SIEMENS HEALTHINEERS
CLINICAL UX
IA + Task Flow →
DECISION SUPPORT
BEFORE
Flat hierarchy
Critical and secondary information competed for attention.
