Accessible care & payment journeys

The problemPayment and care tasks needed clearer navigation, language and feedback for older adults and users with diverse accessibility needs.

My contributionI refined navigation, accessible forms and payment feedback for older and diverse users.

Confidence in care journeys

+30%

Portfolio-reported user confidence change.

Accessible care & payment journeys — End-to-end UX, Accessibility

My role: UX designer
Team: Founder and developers
Timeline: Nov 2024⁠–⁠Jan 2025
Tools: Figma, Claude, Miro, HTML/CSS/JS, VS Code

Process

The work behind the decisions.

01
Listen to the people inside the workflow
User interviews and usability testing with older adults revealed where hierarchy, language and interaction patterns broke down.
02
Refine task flows and accessibility
Research findings informed navigation, payment feedback and information hierarchy. WCAG-informed contrast, type and control targets shaped the web and mobile revisions.
03
Review and refine the designs
20+ web and mobile design improvements moved from research findings to stakeholder-approved designs across the engagement.

XagoCare service workflow — mapping the admin and care-request journey before interface design.

Key decisions

Design decisions that shaped the experience.

Decision 01

Make payment state explicit

Payment confirmation and next-step cues clarify what has happened and what the user needs to do next.

Trade-off

Prioritize familiar interactions and explicit feedback while expressing visual identity through layout and typography.

Decision 02

Design for different abilities

WCAG-informed text hierarchy, control targets and predictable navigation support users with different accessibility needs.

Trade-off

Additional guidance adds steps in some flows; balance task clarity with efficiency.

Design value & supporting evidence